VITAL Concierge
VITAL Concierge functions as a support center facilitating patients online connections with their healthcare providers. Patients can contact VITAL Concierge before their appointment to ensure they are familiar with the process of telehealth. Using their own computer the concierge has the ability to remotely link the patient to their provider.
VITAL Concierge is especially beneficial for patients who may lack confidence in using computers. VITAL Concierge goes beyond mere assistance with connectivity. The service extends support in navigating both technology and appointments, alleviating any apprehension patients may have. Its continuous availability ensures patients receive assistance whenever needed because reliable support is important to us and their healthcare journey.
Frequently Asked Questions (FAQs)
How Do I connect to VITAL Concierge?
Contact the VITAL Telehealth Help Desk at (833) 598-3600 in order to connect to the VITAL Concierge service.
Will the Concierge Leave My Call After They Connect Me to My Provider?
Yes. Once the VITAL Concierge service has connected the provider and patient, the Concierge will drop off so that the clinical consultation can continue without interruption.
Can I notify the VITAL Concierge service in advance of my online consult?
Of course! Once you know the date and time of your online appointment, you can e-mail the VITAL Concierge service at concierge@vitaltelehealth.com and the Concierge will automatically connect you to your healthcare provider.
Key Features
- Provides connectivity support for providers and patients
- Eliminates any apprehension with regards to utilizing technology during health care consultations